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Submit a claim
Need service or support? Start your request online and we’ll find you a solution. KSI Cuisine Solutions is committed to providing high-quality, robust packaging to protect your order. However, damage does happen sometimes. To protect our customers, we offer 5 years warranty. If you have a warranty claim, please make a claim by following the instruction below:
Please keep in mind, all returns are subject to approval by KSI Cuisine Solutions and may be denied if the product has been damaged and is not in the original condition as it was received. You will be subject to a restocking fee on such items exchanged. For more information on individual items, see our warranty policy in the Final Contract.